A: heliumx is an affordable business
class web hosting service by MAGSNET. heliumx is suitable
for Small and Medium size companies that not only look
for affordability, but are also reliability and security
conscious. Helium caters most of your ever changing
business needs.
Q:
Why should I choose helium over other web hosting?
A: Helium is offered by the most
successful web development company in Pakistan and offers
more value and service.
Q:
How much it would cost me?
A: Helium has three plans for your
business needs. Helium Blue for Rs.99/ month (Linux),
Helium Gray for Rs. 199/ month ( Linux), Rs.299/month
(Windows) and Helium Red for Rs.299/m (Linux).
Q:
How do I get helium account?
A: You can fill the attached order
form and send it via post and payment to our office
or fill the form available online at http://www.heliumx.com/order/
Q:
Which plan should I choose?
A: Depending upon how much size and
features you need, for details please see detailed plans
features or visit our website http://www.heliumx.com
Q:
I use Windows on my computer. Will Linux Hosting plan
work?
A: Yes! You can still get Linux hosting.
It is not dependent on your local computer operating
system such as Windows XP, 2000, NT, ME or 98.
Q:
How do I pay?
A: Please send a cross cheque to
our office address payable to MAGSNET or B. If you are
not in Karachi, you can pay cash directly through any
of MCB's Online Branches using our account number 1397-01-01-2415-0
and mentioning transaction number in the order form.
List of MBC Online branches is available at http://www.heliumx.com/pay/
Q:
Do I get control panel to manage my hosting?
A: Yes, you will get your control
panel to manage your web hosting. We offer CPANEL, the
best hosting control panel available. Features including
email management, web mail, password management, front
page extension manager, disk usage, log analyzer, password
protected directories, mySQL web admin interface and
much more. Detailed user guide is available on our website
support section.
Q:
How do I upload my website?
A: You can upload your website using
any of your favorite FTP client such as CuteFTP, wsFTP
or by control panel provided by using FTP/File Manager.
FTP Clients are available for download at http://www.heliumx.com/freestuff/
Q:
Can I check email via my Web Browser / Internet Explorer?
A: All of your email accounts are
web enabled. You can check your email by visiting web-mail
server address provided in setup email.
Q:
Can I download emails on my computer?
A: Yes, if you have Microsoft Outlook,
Outlook Express, Netscape Mail, Lotus Notes or any POP3/IMAP
compatible email client then you can download emails
to your computer. If you would like to setup email in
your computer, please visit our support section at http://www.heliumx.com/support
Q:
Do you offer Email SPAM protection?
A: Yes, we do offer spam protection
for all your mail accounts. You can enable or disable
spam box and spam protection via control panel.
Q:
What do I do if I face a problem? Is there any technical
support available?
A: Technical support is available
24 hours a day and 7 days a week via email. However
in case of emergency, you can call our support numbers
at 5363471-3
Q:
How soon can I get my helium hosting account?
A: We offer 10 minutes account activation.
As soon as we receive your order form and payment, your
account with be activated with-in 10 minutes.
Q:
I have a domain name registered with another company?
How do I get helium hosting?
A: Simply place your order using
attached order form or online at http://www.heliumx.com/order/.
We can help you transfer your domain name to our hosting
service with no additional charge. Please contact our
technical support staff along with your order number.
Q:
I have my hosting with another company. How do I switch
to helium hosting?
A: Helium offers more flexibility
and features than other service providers. Place your
order online and we will help you move your hosting
from your existing hosting provider to us.
Q:
Will my data or emails get lost in between transfer?
A: No data will be lost. We will
backup all your data and emails once you provide details
of your hosting service and move it to our servers.
Q:
I don't have a domain name? Can I still have helium
hosting?
A: Yes. We offer sub domain hosting.
For example http://yourname.heliumx.com.
Sub domains are available at no charge with helium hosting.
Q:
What are your domain name servers (DNS Servers)?
A: Our name servers are
NS1.MAGSNET.NET 216.67.239.72
NS2.MAGSNET.NET 64.225.119.8
NS3.MAGSNET.NET 64.194.41.132
Q:
How do I register my domain name? How much will it
cost?
A: Please contact us via phone or
email, or simply fill the order form at www.heliumx.com
. Domain registration will cost you Rs. 990/year for
all .com,.net,.org domain names. PK domain names will
cost the same however minimum two years registration
is must.
Q:
Do you offer any discount?
A: Helium is already a discounted
product. However we do run promotions and special offers
every month. Please check out special offer page on
our website.
Q:
Can I host two websites with my helium account?
A: No. Helium is designed for single
domain web hosting service.
Q:
Where are your servers located? And what speed?
A: All of our servers are located
in United States on Redundant T3 (45Mbps) Network with
full BGP protocol support and backup connectivity links.
In order to maintain redundancy, our email servers are
located in different Data Centers across US.
Q:
How can I resell my web space?
A: Helium plan are designed for single
domain / user for small and medium business. However
if you have multiple domains to host, please visit reseller
section on our website at http://www.heliumx.com/reseller/
